FWF Account help

Forgot your username?

You can also log in using the email address of your account (as well as your username). From there you can find your username.

But if you've forgotten both, please get in touch.

Password problems?

Simple – just click here and enter your account's email address... we'll send you a one-time login so you can update your password (or enter a new one if you didn't get that far).

Changed your email or forgot your account details entirely?

Don't worry – simply send us an email with the last email address you remember using, your name, and DOB, and we'll get things sorted for you... just don't leave it till the last minute!

You should also include any other information that will help us find you.